At Fast Packaging Pro, we pride ourselves on delivering high-quality, bespoke packaging solutions tailored to our clients’ unique needs. We understand that issues can sometimes arise, and we are committed to addressing these promptly and fairly. Below is our refund policy, outlining the steps for resolving any concerns:

Reporting Issues with Your Order:

If your order does not meet your specified requirements or is defective, please inform us within 3 working days of receipt. Contact us at with details of the issue and, if possible, include photos demonstrating the defects or discrepancies.

Assessment of Fault:

Our management team will review your complaint to determine whether the fault lies with Fast Packaging Pro, aiming for a swift and objective resolution.

Free Reprint Option:

Should we find the fault to be ours, we will offer a complimentary reprint of your order to ensure you receive the correct, defect-free products.

Returning Full Orders:

For reprint cases, we may ask you to return the complete order at your expense within 7 working days. Please include all relevant documents and evidence of the defects, along with the initially provided photographs.

Client-Responsible Faults and Refund Choices:

If the issue is found to be due to client error, but you still wish to receive a refund, the products must be returned to us. A chargeback will be issued after deducting setup and shipping costs from the total amount.

Non-Refundable Expenses:

Please be aware that setup and shipping fees are not refundable and will be subtracted from any refund given.

Importance of Timely Communication:

Effective communication is crucial throughout the refund process. We urge you to respond promptly and provide the necessary details to facilitate a smooth resolution.

Final Decision Authority:

The final decision on refunds and reprints lies with Fast Packaging Pro’s management team. We are dedicated to ensuring a fair and satisfactory outcome for all concerns raised.

For any questions or assistance regarding refunds, please contact us at Your satisfaction is paramount to us, and we are here to resolve any issues to your contentment. Thank you for choosing Fast Packaging Pro.